CANCELED: Princesses In The Park

UPDATED 3/16/20 – In response to the most recent directives of local, state and federal officials, Splash Lagoon Indoor Water Park Resort is suspending all operations effective at 4:00PM on March 16, 2020. We plan to reopen on April 2, 2020.

We want to ensure that every guest who visits our resort has a positive and memorable experience. The safety of our guests has always been our highest priority, which includes our efforts to provide a clean and welcoming environment. No cases of COVID-19 have been associated with Splash Lagoon, our guests or our team members.

For our overnight guests with arrivals scheduled from March 16 through April 1, 2020: This closure will be effective starting at 4PM on Monday, March 16 until we reopen on April 2, 2020. For all guests with reservations from the evening of March 16 through April 1, our reservations center will be contacting you within the next 48 hours – or you can call us directly at 1-866-3-SPLASH. Please understand that wait times may be longer than normal when calling our reservations center as we attempt to contact our many guests as efficiently as possible. We appreciate your patience.

During this time, we will continue to follow the recommendations of the Erie County Department of Health and the CDC, including the enhanced sanitation measures we implemented for the well-being of our guests. These include:

• Existing cleaning procedures that meet or exceed industry standards, including an increased frequency of sanitation across the resort out of an abundance of caution.
• Cleaning procedures in place which address common areas including door handles, arcade games, tables and chairs, handrails, lockers, water fountains, ATMs, hand dryers, countertops and more.
• Splash Lagoon utilizes a complex network of computerized systems that continually monitor the water quality in our pools. Additionally, Certified Pool Operators perform hourly water testing which ensures the appropriate levels of chlorine and pH in the water, this frequency of testing is well above the requirements of the state.
• Our connected hotels are following housekeeping procedures throughout all rooms and suites, which includes the use of hospital-grade disinfectants. We have removed all unnecessary items within guest rooms and are emphasizing the sanitation of high-touch areas such as handles, faucets, phones, and remotes.
• Managers and Supervisors of our food and beverage services are ServSafe certified, which ensures safe food preparation and handling. There is an increased awareness of sanitation across our foodservice facilities.
• Additional hand sanitizer stations are installed across the resort, including at our connected hotels and within the waterpark.
• Internal communications have educated staff and team members on their responsibilities and best practices to prevent the spread of COVID-19.

We value the comfort of our guests and understand that during this time, you may be feeling hesitant to make travel plans right now. If you have an upcoming getaway planned at Splash Lagoon, we welcome you to reschedule your stay for a future date when you feel more comfortable visiting (though rates and availability may vary).

If you’re certain that you would like to change your overnight getaway plans for more than 72 hours in advance, we have two options available:

• You can receive full credit for use on a future date within one year, without penalty, but please be aware a price difference may occur.
• You may choose to cancel your planned visit entirely, in which case you will receive a refund back to your credit card.

If you cancel an overnight getaway within 72 hours of your planned arrival, you will receive a credit which is good to use for a future visit at any time within the next year, but please be aware a price difference may occur.

Our friendly & helpful Reservation Specialists would be glad to help you reschedule your visit by phone at 1-866-3-SPLASH from 9AM to 9PM daily. Please understand that wait times may be longer than normal when calling our reservations center as we attempt to contact our many guests as efficiently as possible. We appreciate your patience.

NOTE: Gift Cards are non-refundable. Reservations paid for with a gift card will be issued a credit which is good to use with us anytime within the next year.

As more information on this rapidly adapting situation becomes available, our team will continue to make adjustments to support the well-being and safety of our guests and team members. We are proud of the steps our company is taking.

We hope that you, our guests, will continue to feel safe & welcomed at our resort, and we are looking forward to seeing you soon.